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Questions

The questions below provide a direct way into the information on this website. They are grouped here to make them easier to browse, but the groups are an index rather than a hierarchy in which the knowledge resources are contained.

Choose the question that comes closest to what you are trying to understand, investigate or do. The wording of each question is kept identical wherever that knowledge resource is referenced.

Websites and online infrastructure

A website does not stand alone. Content, files, software, domain registration, DNS, email, hosting and account access together determine whether information remains reachable, transferable and manageable.

Make a website

My website is not working

Renew or move a website

Understand domains, DNS, email and hosting

Lost domain or online account access

Findability and public information

Public information is collected and redisplayed by search engines, business directories, maps, archives and other systems. As a result, findability, outdated data and incorrect interpretations can become problems in their own right.

A public listing is wrong

Information is not being found properly

Old information in search results

A search engine or AI gets the information wrong

Privacy and data

Responsible data management starts by making visible what information exists, where it is stored, who can access it and which rules or agreements are relevant. This applies both to public personal data and to data inside organisations and online systems.

My personal data is online

Where is our data and who can access it?

GDPR, ISO and standards in practice

Visual communication

Information takes a visual and sometimes physical form. Identity, colour, file formats, print, material and medium together determine how information becomes recognisable, readable and usable.

Create and maintain a visual identity

Make a flyer, poster or brochure

Colour and files for screen and print

Make a sign, window lettering or display

Reach people and choose a medium

Digital ownership and preservation

Digital files and purchases remain usable only when access, licences, storage, file formats and dependencies on services are understood as well. Preservation therefore means more than simply keeping a copy somewhere.

Do I really own a digital purchase?

Preserve a digital collection